Last updated: 23 October 2026

1. Application and Interpretation

This Refund Policy forms part of the terms governing affiliate marketing campaign services provided by TalentsMY (the "Provider") to its clients (each, a "Client"). It shall be read with the Terms & Conditions and the quotation or invoice applicable to the relevant campaign (the "Campaign"). This Website provides information and an enquiry facility; submission of an enquiry does not itself effect a purchase.

2. Commencement and Refund Restriction

A Campaign is undertaken following receipt of payment in full. In accordance with the Campaign terms, no refund shall be payable once the Campaign has commenced or the Affiliate list has been provided to the Client, whichever occurs first. The disclosure of the list constitutes a separate trigger for this restriction, irrespective of whether all products have subsequently been dispatched or all videos have been published. This provision remains subject to any statutory right or remedy which cannot lawfully be excluded.

3. Requests Before the Relevant Trigger

A request to cancel submitted before both commencement of the Campaign and provision of the Affiliate list shall be assessed by the Provider by reference to the applicable quotation or invoice and the circumstances of the request. Any cancellation or refund shall be subject to the applicable agreement, mandatory law and written confirmation of the outcome. Submission of a request shall not, of itself, constitute its acceptance or give rise to an automatic refund entitlement.

4. Material Failure and Replacement Remedy

Where a major delivery issue arises, including where more than 50% of participating Affiliates fail to produce videos, the contractual remedy provided is a project credit or replacement performance by means of a new Affiliate batch. Such remedy is directed towards fulfilment of the affected Campaign scope and is not a promise of a cash refund. The Provider and Client shall record the affected deliverables and the arrangements for the replacement batch in writing.

5. Matters Not Constituting a Sales Guarantee

The Services do not include a warranty of sales, conversions, revenue, reach or return on investment. Dissatisfaction arising solely from commercial results does not establish failure to perform the agreed deliverables. Affiliates exercise their own creative discretion within the approved guidelines; differences in presentation or recording style do not, of themselves, give rise to a refund entitlement. This clause does not excuse a failure to provide the Services actually agreed.

6. Client Dependencies and Unauthorised Dealings

Delays in product dispatch or receipt, insufficient stock, delayed guideline approval and changes requested after approval may affect the Campaign timetable. Such matters shall be assessed against the Client's obligations and the agreed scope. Direct dealings with Campaign Affiliates in breach of the Terms & Conditions may result in cancellation without refund, subject to applicable law. The Provider's dispatch of an Affiliate list does not authorise independent solicitation or engagement.

7. Procedure for Raising a Request

A cancellation, delivery complaint or request for a remedy shall be submitted to [email protected] or through the official WhatsApp number +60135229966. The Client should provide its name or business name, invoice reference, payment particulars sufficient to identify the transaction, the affected Campaign, the grounds of the request and relevant supporting correspondence or delivery evidence. Passwords, full payment-card details and unrelated personal data should not be supplied. The Provider may request information reasonably necessary to verify the request and determine the appropriate contractual remedy.

8. Written Determination and Mandatory Rights

Any approved remedy, refund arrangement or replacement Campaign shall be confirmed in writing through official email or WhatsApp communications. No specific determination or payment deadline is represented unless expressly agreed. Nothing in this Policy purports to waive, restrict or exclude rights or remedies which cannot lawfully be waived, restricted or excluded. Any variation of an existing Campaign agreement requires the written agreement of both parties.

Contact: [email protected] | +60135229966

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